Frequently Asked Questions

BOAT ACCESSIBILITY: CAN ELDERLY PEOPLE OR PEOPLE WITH MOBILITY IMPAIRMENTS BOOK YOUR BOAT SERVICES?

  • Getting on and off the boat can be difficult for some people due to the steps. At several pick-up and drop-off points, the difference in height can be up to 40 cm.
  • It is important to move quickly when boarding and disembarking.
  • In the past, we had elderly people and big passengers who didn’t consider this aspect and they all encountered significant difficulties.
  • Please take this point into serious consideration in order to guarantee the safety of all passengers and our staff, who are at risk while assisting them on and off the boat.

CAN I BRING MY DOG ON BOARD?

  • No, dogs and other animals/pets are not allowed on board.

CAN I BRING MY LUGGAGE ON BOARD OR IS THERE LUGGAGE STORAGE?

  • SHARED GROUP TOURS: No, it is not possible to bring luggage on board. The space on the boat is limited. You must leave your luggage at your accommodation or in a luggage storage in the city.
  • PRIVATE TOURS: Generally, yes. However, it depends on the number of bags, the length of your tour and the number of passengers, due to limited space.
  • LUGGAGE STORAGE: No, we do NOT have luggage storage. Please check the luggage storage options in the city or your accommodation’s policies regarding luggage storage before or after check-in and check-out.

CAN I BRING PROSECCO, DRINKS AND SNACKS ON BOARD?

  • No, this is not permitted.
  • If you want snacks, Prosecco or other drinks on board, we can provide them at and additional cost.

CAN I SMOKE ON BOARD?

  • No, smoking is not permitted on board.

CAN THE RETURN DOCK BE DIFFERENT FROM DEPARTURE POINT?

  • SHARED GROUP TOUR: All cruises always starts and ends in Malgrate.
  • PRIVATE TOURS: When booking online, you cannot choose to end the tour in a different location than Malgrate.
  • Upon request, it is possible to customize your private boat service and end the cruise in a different city with a suitable dock (an additional cost will be applied based on the distance and drop-off location).

CAN WE SWIM IN THE LAKE?

  • SHARED GROUP TOURS: No, they follow a specific itinerary and there are no swimming stops.
  • TOUR PRIVATI: you’re not allowed to swim from the boat. If you want to swim in the lake, you can ask your captain who will suggest you the closest beach where to stop.
  • This stop will affect the agreed itinerary and time.

DO I NEED TO BOOK OR CAN I SHOW UP AT YOUR DOCK?

  • Booking in advance is mandatory.

DO TOURS DEPART FROM MALGRATE ONLY?

  • We can depart from your hotel or city only in case of PRIVATE TOURS. We’ll pick you up at the nearest dock. We’ll send you a map of the meeting point.
  • For departures outside Malgrate a surcharge will be applied based on distance.
  • Online bookings are for departure from Malgrate only. For a different pick-up point, please contact us and we’ll send you a specific quote.
  • SHARED GROUP tours depart from Malgrate only.

DO WE HAVE TO STAY ON BOARD OR CAN WE GET OFF?

  • PRIVATE TOURS: it depends on the chosen tour. Some tours include a stop, others don’t. We can also design your own custom tours with specific stops.
  • SHARED TOURS: both options are non-stop tours. Please check shared tours’ descriptions.

I’D LIKE TO GO TO THE NESSO WATERFALL AND DIVE FROM THE CIVERA BRIDGE. IS THAT POSSIBLE?

  • No, jumping from the Civera Bridge is strictly forbidden. Any online or social media content showing people jumping from the bridge or videos showing boats going underneath the bridge are against local regulations.
  • We do not support or offer such activities.
  • Furthermore, Nesso does not have a public pier for docking and disembarking passengers, so this landmark can only be seen during our private boat cruises from the boat, at a safe distance, in compliance with local regulations.

IF I’M LATE AT DEPARTURE, WILL THE BOAT WAIT FOR ME?

  • PRIVATE TOURS: if you’re a little late, the boat can wait for you, but you must inform us in advance, otherwise the service will be cancelled and the corresponding penalty will be applied. For example, if you’re 15 minutes late on a 1-hour tour reservation, the cruise route will be modified and shortened to finish the service by the agreed time. If you’re significantly late and arrive at the departure point at a time close to the end of your tout, unfortunately you’ve missed this experience and won’t be embarked. In the event of a delay, according to the booking policy and terms and conditions, you will be charged the full amount of the booked service, even if you’re late or miss it entirely.
  • SHARED GROUP TOURS: delays are not permitted, as the tour must depart at the scheduled time. Waiting for someone late will affect all other participants who have booked the same experience. If you’re late, you will most likely miss the entire tour. In this case, no refund will be provided and an additional penalty may be applied.
  • WE RECOMMEND YOU TO BE AT THE BOARDING POINT 15 MINUTES BEFORE SCHEDULED TIME.

IS THE PRICE DISPLAYED ONLINE PER BOAT OR PER PERSON?

  • PRIVATE TOURS: the price is per boat with departure from Malgrate and you’ll find two price ranges: 1 to 4 people, and 5 to 7 people.
  • Different pickup and drop-off options will affect the price and must be agreed in advance.
  • While booking online, before confirming and finalizing your reservation, you can check the price for your specific number of passengers.
  • SHARED GROUP TOURS: the price displayed is per person with departure from Malgrate (return to Malgrate)

IS THERE A TOILET ON BOARD?

  • No, there isn’t any restroom on board.
  • If you’ve booked a 2-hour private boat cruise, please note that there are no stops included and there are limited docking options for disembarking and finding a restroom on land (a bar in town or a public restroom). So, in case of emergency, please notify the captain who will solve the situation at his best.
  • During longer cruises, a stop is included and you can disembark for a coffee and for looking for a restroom.

WHAT HAPPENS IN CASE OF BAD WEATHER?

  • The captain reserves the right to cancel, postpone or terminate all boat tours based on weather conditions and his professional judgment.
  • Generally, in case of light rain, the boat’s roof can be closed and our service can proceed normally. However, in case of heavy rain, thunderstorms or rough waters due to strong winds, the captain will use his experience and knowledge to determine whether the service can be safely confirmed or must be cancelled. Cancellation is at the captain’s sole discretion.
  • Refund Policy: If Taxi Boat Malgrate cancels the service due to weather conditions, you will receive a full refund. The tour can be postponed or rescheduled in accordance to the boat’s availability.
  • This clause applies only if initiated by Taxi Boat Malgrate.
  • These decisions are made based on the actual lake conditions of the service day.
  • You will be notified in advance by email or phone; last-minute decisions, due to sudden changes in conditions, will be notified in person at the dock.

WHAT’S THE CANCELLATION POLICY?

  • Free cancellation: Up to 48 hours before your service. A full refund of all prepaid amount will be issued.
  • Cancellation Fees:
    • For cancellation received Less than 48 hours before your service or no-show: 100% payment of the total service is due.
  • Note: Cancellation requests are only accepted in writing via email.

Frequently Asked Questions

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Discover Lake Como with Taxi Boat Malgrate, a unique boat tour that embodies our values ​​of dedication, passion, and a deep connection with our lake.